7 Tips for Authentic Engagement in an Online Support Community

Some good reminders for all of us supporting each other, and new members here:


Good article. I never introduced myself here, I just started posting.

Oh - I think they are talking about the people responding to the new visitors (we were in a slightly unique situation here because most of us moved over from the previous forums).

I got a good refresher on my on-line skills. I also came over from the older forum. This was very informative.

Grohol has a so so track record if you are being targeted for abuse/hostile comments on his forums. He is not as supportive as he could/should be. So long as you bear that in mind his forums are reasonably good re topics posted.