The two hospitals my son was in had case managers.
The case manager would talk to the patient every day & talk to the family once the release is signed.
Either this person, or the patient advocate, would be who you need to talk to to make sure she’s offered the release to sign again.
Even though they can’t GIVE you information, they can listen and take your request.
My son wouldn’t sign the release the first time he went in. Then, when he wanted my help to get out, he wanted to sign it in the worst way, but wasn’t capable of following through on his own. The case manager handled it for him after I found the right person.
And, when I can’t get someone on the phone, I don’t rely on voice mail.
I start writing long letters and dropping them off - that always gets me a call back.