My responses to medical people who say this kind of thing, and it’s always some office manager or someone making appointments, goes something like this:
- Would you like to get paid? If you do, then you really should think twice before you decide you don’t want to deal with me.
- Do you have a family member with a severe mental illness? Oh, you don’t? Then you’re not qualified to have an opinion.
The funny thing is I make all of my husband’s appointments, make sure his scripts are filled, and pay his bills - I even go with him to his appointments if I want to know anything because I can’t trust him to listen & relay that information. No one bats an eye at that.
I have the utmost respect for medical professionals, but that doesn’t mean they don’t need to have some respect for our family situation. And, as long as I’m paying the bills - or the insurance I pay for is paying the bills - I don’t tolerate a lot of pushback from the clerical staff for things that really aren’t any of their business.
I did have a couple of therapy places that wouldn’t let me make an appointment for my son even after I explained his diagnosis. I get their point - they want to make sure he’s committed to coming for treatment. But, since they couldn’t get my point that, while he was desperate to talk to someone, his anxiety was too much for him to get on the phone and answer a stranger’s questions, I moved on to the next place. They obviously were not going to be the office for us.
Something’s changed though. For about 5 or 6 years after my son turned 18, I had to deal with that kind of thing. Lately, no one says a word about my involvement.